terms & conditions
A 30% non-refundable booking fee is required to secure your booking date. Your booking is not confirmed until the booking fee is received by us. This booking fee is not transferable to another person. By paying the booking fee, you agree to our terms and conditions. Remaining amount is due in full 7 days prior to your event date.
If you are having to cancel your booking for any reason including, but not limited to, health pandemics, change in government regulations, weather events, travel limitations, venue closures, personal and financial reasons, your payment is not refundable.
In the unlikely event that Makeup Station is unable to attend to your booking due to sickness, injury, personal emergency, or any other circumstance beyond our control, we will do our best to find a replacement artist or refund 100% of the amount already paid by you.
If you are having to postpone your booking, we are happy to transfer your booking fee to your new date within 1 year of the original, strictly subject to our availability. If our team is not available on your new date or if your new date is more than 1 year after the original date, your booking fee is not refundable or transferable. Prices are subject to change for your new, postponed date.
All wedding prices stated on our website are to include a bride plus bridal party. If you are wanting bride only service, mother of the bride only service, etc the price will be quoted pending booking confirmation.
Our team is not obliged to stay and do additional touch-ups once our services are completed. Should you want this additional service, please advise when finalising your booking.
A travel fee will be calculated at $1 per km return from City Center plus any tolls with a minimum of $15 call out fee. This covers petrol and car usage. In addition to this, we charge an hourly rate of $25 per artist plus GST, for the time spent travelling, as at this time we cannot take other work. If travel to your venue is more than 3 hours, an overnight accommodation will also be required.
PUBLIC HOLIDAY SURCHARGE
We are more than happy to try and be available for clients during public holidays, however this is time away from our families, so a 15% surcharge plus GST will apply on the total amount.
EARLY START SURCHARGE
A $40 surcharge is payable per artist per hour for any early morning start before 7am with a minimum charge of $40, plus GST.
Trials are non-refundable upon completion. We will do our very best to accommodate your preferred trial date, but please be prepared to have your trial Monday – Thursday as we are usually fully booked in advance on Fridays, Saturdays and Sundays.
CHANGES TO BOOKING NUMBERS
We are happy to make adjustments to your booking numbers (with an acceptable reason – not just a change of mind) within 14 days prior to your event date. Any services no longer required less than 14 days prior to your booking date will incur a 50% charge of what was originally quoted. Any services no longer required less than 7 days prior to your booking date will be charged in full. We would have accepted your booking based on your numbers and turned away other clients.
It is the client’s responsibility to make our team aware of any known allergies or skin sensitivities that they or others in the party may have. We recommend clients bring their own products should they be sensitive to our brands.
It is imperative that we continue to update our portfolio and demonstrate our work to future clients. We might take photos of our work on the day to use on our social media, website, and marketing material. Please let us know in advance if you do not wish to be photographed.
We would love to see and share your professional photos and would be very grateful if you could send these to us when they become available.
We reserve the right to cancel any booking and provide email notification of doing so if a booking is in breach of our terms and conditions.
We look forward to being a part of your special event xxx
We are taking bookings for 2024/2025
Secure your date and book our makeup and hair stylist team for your special day.
“Just wanted to say a big thank you to you and the team for doing our hair and make up for my wedding. We had the best time getting ready and they made it such a fun time. Everyone looked amazing and I had so many compliments on my hair and makeup...“